FAQ'S
Q. What payment methods do you accept?
A. We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options.
Q. What is your shipping policy?
A. We offer worldwide shipping. Shipping times and costs may vary depending on your location and selected shipping method. Please refer to our Shipping Policy page for more details.
Q. Do you offer free shipping?
A. Yes, we offer free shipping on orders over $300 (USD). Please check our Shipping Policy page for the current threshold and any applicable terms and conditions.
Q. When will my order arrive?
Please allow 3-5 business days for order processing and verification, and an additional 7-10 business days for delivery.
Q. Can I track my order?
A. Yes, you can track your order using the tracking number provided in your shipping confirmation email. Simply login to your account and click on the tracking link to see the status of your delivery.
Q. What is your return policy?
A. We want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, you can return it within 14 days for a full refund or exchange. Please visit our Returns & Exchanges page for more information.
Q. How do I return an item?
A. To initiate a return, please visit our Returns & Exchanges page for more information.
Q. Can I cancel or modify my order?
A. We strive to process orders quickly, but if you need to cancel or modify your order, simply login to your account and modify or cancel your delivery, but please note that once an order has been shipped, it cannot be canceled or modified.
Q. How can I contact customer service?
A. You can reach our customer service team by email at customersupport@travelpoilitansgo.shop or through our online contact form. We strive to respond to all inquiries within 48 hours during regular business hours.
Q. Is my personal information secure?
A. Yes, we take the security of your personal information very seriously. Our website uses industry-standard encryption technology to protect your data, and we never share or sell your information to third parties. You can shop with confidence knowing that your privacy and security are our top priorities.
Q. What sets Travelpolitans Go apart from other premium fashion brands?
A. Travelpolitans Go is not just a fashion brand; it's a lifestyle. We celebrate the spirit of travel and self-expression through our meticulously crafted modern luxury fashion and lifestyle essentials. Our commitment to quality, innovation, and sustainability sets us apart in the industry.
Q: How do you ensure the quality of your products?
A: We maintain rigorous quality control measures at every stage of production, from sourcing materials to final inspection. Our team works closely with trusted suppliers and artisans to ensure that every piece meets our standards of excellence.
Q: Are your products sustainable?
A: Yes, sustainability is at the core of our brand ethos. We strive to minimize our environmental footprint through responsible sourcing, ethical production practices, and the use of eco-friendly materials. Our Sustainable Collection showcases select pieces exemplifying our sustainability efforts.
Q: Do you offer international shipping?
A: Yes, we offer international shipping to most countries. Shipping rates and delivery times may vary depending on the destination. Please refer to our shipping policy for more information.
Q: Can I return or exchange my purchase?
A: Yes, we have a hassle-free return and exchange policy. If you're not completely satisfied with your purchase, you can return it within 14 days for a full refund or exchange. Please note that items must be unworn, unwashed, and in their original condition.
Q: How can I track my order?
A: Once your order has been shipped, you will receive a tracking number via email. login to your account and use this tracking number to monitor the status of your delivery through our website or the shipping carrier's website.
Q: Are your products suitable for both men and women?
A: Yes, our collection is designed to be gender-inclusive, with styles and sizes available for both men and women. We believe that everyone should have the opportunity to express their individuality through fashion.
Q: How can I contact customer service?
A: You can reach our customer service team by email at support@travelpolitansgo.com, or by phone at 1-866-798-5358. Our team is available to assist you with any questions or concerns you may have.
Q: Are your products suitable for gifting?
A: Absolutely! Our modern luxury fashion and lifestyle essentials make perfect gifts for any occasion. Whether you're shopping for a friend, family member, or loved one, our curated collection offers something for everyone.
Q: Do you offer personal customization options?
A: While we don't currently offer personal customization options, we're always exploring new ways to enhance our offerings and provide more personalized experiences for our customers.
Q: How can I stay updated on new releases and promotions?
A: To stay informed about our latest releases, promotions, and exclusive offers, be sure to sign up for our newsletter and follow us on social media. You'll be the first to know about all things Travelpolitans Go!
Q: What is the inspiration behind your collections?
A: Our collections of modern luxury are inspired by still moments, personal observations and enchanting conversations, immersive experiences, epiphanies, and social interactions while traveling. When traveling, we draw inspiration from a variety of cosmopolitan destinations, natural landscapes, and cultural influences, infusing each ensemble with a sense of wanderlust and adventure mixed with insider and exclusive accents to amazing places.
Q: How does Travelpolitans Go give back to the community?
A: We believe in giving back to the community and supporting causes that align with our values. We are in the process of creating an exciting foundation for our philanthropic initiatives, as we continuously strive to make a positive impact on the world around us.
Q: Can I find Travelpolitans Go products in physical stores?
A: Currently, Travelpolitans Go products are only available for purchase online through our official website. However, we are continuously exploring opportunities to expand our retail presence into nation and international retail stores. We will keep you updated.
Q: How can I stay updated on new releases and promotions?
A: To stay updated on our latest releases, promotions, and exclusive offers, we recommend subscribing to our newsletter and following us on social media. You can also visit our website regularly for updates on upcoming collections and events.